Frequently Asked Questions

You can find answers to frequently asked question below. If you don’t find answers to all of your questions, please call us at 317-870-1617.

How often should I check my air filter?

The general suggestion is monthly. If it’s dirty, replace it. Some high efficiency 1” pleated filters can last up to three months, but in seasons with higher usage, it’s better to check more frequently.

Should I replace my air filter myself?

If you have a disposable filter, you can just throw out the old and put in the new. If you have a permanent filter, you’ll need to remove the filter, spray clean with a garden hose on both sides until clean, let dry, then replace. Remember air filters are generally directional – and it’s important to get them installed going the right way. If you’re worried about remembering to do this – or don’t have the time – we can do it for you as part of a regular service agreement.

Where is my air filter located?

Usually there’s a filter access door next to the furnace itself. Some older systems have the filter inside the furnace next to the blower.

Do I need a humidifier on my furnace?

Proper humidity levels help keep the wood inside your home from warping and cracking – floors, doors, furniture, doorways. In the winter, it also helps you feel more comfortable at a lower temperature, so you can save on energy.

What's the best humidity level?

The optimum indoor range is 30 to 40 percent relative humidity. Start at 30 percent, and if it feels too dry, bump it up 5 percent at a time.

Can the humidity level be too high?

Above 40 percent and you start getting condensation on the windows, which can lead to mold growth which can lead to allergy and respiratory problems.

Why do I need my equipment serviced?

You get a lot of benefits from having someone service your equipment regularly, including finding potential problems and fixing them before they become real (or big) problems, and keeping it clean so it will run better and last longer. With service plans, you also get discounts on any necessary repairs or purchases, priority status as a customer, and increased warranty duration.

Should I have my air ducts cleaned?

Clean air ducts reduce the amount of contaminant in your HVAC system which aggravate your asthma or allergies. It can help get rid of bacteria and fungus to improve the quality of air that you breathe, and it helps your system run more efficiently.

What size heating and air conditioning system do I need?

If it is too large, it will heat or cool your interior space quickly, but you won’t necessarily feel more comfort because it’s reaching the thermostat level before it has time to dry out the air. This can leave you feeling humid and sticky. It will also kick on and off more frequently, shortening the life of your equipment and increasing your energy use. However – if it’s too small, it won’t be able to keep up, especially during extreme temperatures, and will run constantly.

What size heating and air conditioning system do I need?

You need a professional to calculate the right size, figuring in the type of house and walls, type and size of windows, what type of insulation, whether there’s a basement and/or attic, how your house is situated, etc.

Do you accept credit card?

Yes. We accept Visa and Mastercard.

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